At AlphaTechSupply, we are committed to offering our customers the best possible experience. In case of any reason, you are dissatisfied with your purchase, we provide a simple Return policy to ensure customer satisfaction. To better comprehend our Return process, please read the following guidelines:
1. Return Process:
- After receiving your returned item(s), our team of IT experts will conduct a thorough inspection to validate its condition and eligibility for a Return.
- The Return amount will be credited within 5-7 business days after the completion of the inspection process.
- The Return will be issued in the same form of payment used for the original purchase. In case the payment was made by check, then the issuance of a Return check will be issued no sooner than 10 business days after the date of purchase.
2. Eligibility for Return:
- You must inform us within 10 days of the product shipment to proceed with your Return request.
- The returned product must be accompanied by a valid RMA number attained from our customer service team.
3. Return Limitations:
- Handling and shipping fees are non-Returnable. Only the original purchase price of the product(s) will be Returned.
- Any coupons or promotional discounts applied at the time of purchase will be deducted from the Return amount.
- All Returns are only valid for the returned items and do not cover any additional products or services.
4. Return Shipping:
- You will be responsible to pay the shipping costs associated with returning the item(s) unless the return is due to a defective product or a mistake on our part.
- We suggest using a reliable shipping service with insurance and tracking when returning items to make sure their secured arrival. We will not be responsible for any damaged or lost item during return shipping.
5. Damaged or Defective Products:
- If you receive a defective or damaged product, please contact our customer service team immediately for help. We will arrange a replacement or offer a complete Return, which will also include any applicable shipping charges.
AlphaTechSupply reserves the right to modify or update this Return policy at any time. It is your responsibility to review this policy periodically for any changes. We value your satisfaction and aim to make the Return process as smooth as possible. For any concerns or questions about our Return policy, please contact our team of customer services at (866) 393-7882. We are here to guide you throughout the process to ensure your satisfaction with our offerings.