Our commitment at alphatechsupply is to provide exceptional products and services to our valued customers. We take pride in offering a comprehensive warranty program that ensures your satisfaction and peace of mind. Please take a moment to familiarize yourself with the details of our warranty policy.
- 100% Price Match Guarantee: We are dedicated to offering you the best prices in the market. We guarantee that our prices will never exceed those of our competitors. If you find a lower price for the same product elsewhere, we will match it.
- 100% Quality Assurance: Quality is our utmost priority. We rigorously inspect and verify the quality of all our products before shipment. Rest assured, every item you receive from us is 100% original and genuine. We provide both "New Sealed" and "Used/Refurbished" products that meet high-quality standards.
- 100% Money Back Guarantee: Your satisfaction is important to us. If you encounter any issues with your purchase, please refer to our Return Policy for detailed instructions on exchanges or returns. We are committed to ensuring a smooth and hassle-free process.
- Secure Payment & Shipment: We understand the importance of secure transactions and timely delivery. Our secure payment methods and reliable shipping partners ensure that your personal information is protected and your order arrives safely and on time.
If you need to initiate a return, please follow our Return Material Authorization process by adhering to the terms and conditions outlined below:
- All alphatechsupply items must be accompanied by a valid RMA number, regardless of the reason for return.
- Items should be returned in their original packaging, including all accessories, manuals, software, and warranty claims, without any damage.
- When repackaging the items, ensure they are in the same condition as when they were received. Any marked or damaged original boxes may incur a restocking fee of 25%.
- Avoid writing directly on the original box or packaging to maintain its integrity.
- Clearly indicate the RMA number on the outer box of the package, as it will be required for verification. Packages without a valid RMA number will not be accepted.
- Use a label to clearly and accurately indicate our full address on the outer box of the package.
- Once our supply chain department receives and tests the returned product, you will receive your exchanged product within 10 days. Please note that any discrepancies between your purchase order and the received goods must be reported within two days of receipt.
At alphatechsupply, we strive to provide exceptional customer service and ensure that you are fully satisfied with your purchase. Our warranty program is designed to protect your investment and provide you with a worry-free experience. Should you have any questions or require further assistance, please don't hesitate to contact our customer support team.